Minimums

Our order minimum is 12 pc per style for Custom Printing and Contract Printing. 


Payment

We require payment upon pickup of merchandise. We accept major credit cards: Visa, MasterCard, Discover and American Express, checks, and of course, cash.


Artwork

All artwork must be submitted in an Illustrator or Photoshop format of at least 300dpi. If created in Photoshop, please send artwork with layers. If done in Illustrator, make sure text is converted to outlines. We will NOT proceed with the order if artwork is of poor quality. If artwork is not sized we will size it to fit on the smallest shirt and make it works for all sizes. See Artwork Requirement page.


Art Approval

WE DO NOT OFFER PRESS CHECKS OR ONE OFFS. Art approvals will be sent via e-mail within a reasonable time after order has been placed. The digital mock-up must be approved or acknowledged with a response within 24 hours. If you do not approve the mock up within 24 hours your order may be delayed. After approvals are signed or consented via e-mail there will be no changes. *Note: Dark Horse is not responsible for hindrance on production due to delay approval of the digital mock-up. Please be sure to check your mock-up for artwork accuracy such as: color, dimensions, spelling and production information. 


Changes to your Order

Changes are limited to the following: Adding additional pieces to the order and changing graphic color. Additional fees and extra production time may be applied.


Cancellations

All orders are final upon Artwork Approval. Any cancellation will be subject to a 30% restocking fee plus a partial payment covering any service already provided. Absolutely NO cancellations will be allowed if the order is already in process or any printing has been done. Click here to see the materials and time it takes to get from artwork approval to pickup. *Note: If your order is a Rush, you will not be able to make additional changes once the order has been placed.


Rush Orders

We do offer rush services but this service is not always available. In order for your order to be considered as a rush we need the following: Artwork in vector form (.ai), colors specified, garment style and size breakdown provided. For contract printing goods must be in house and ready to print. Rush orders are subject to additional fees.


Damages and Under Runs

We do our best to ensure every garment is printed correctly but mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order. Keep in mind we have a 5% damage allowance (industry standard), we recommend to order additional pieces. Dark Horse is not liable for any garment manufactured inconsistencies including, but not limited to: mislabeled garments, color dye irregularities, stitching errors, rips, tears, or holes in garments. Dark Horse is also not liable for inconsistencies in discharge printing due to fabric, fabric dye and/or fabric content. Dark Horse is not responsible if certain items are out of stock. If items are out of stock we will inform you as soon as possible and offer you alternative styles. Placement: Please be aware that the industry standard is 1/2" tolerance in either direction. This will not be considered a misprint.


For Contract Printing ONLY

If you are providing the garments for printing, then you must provide us with a detailed description of the garment, including style number(s), color(s), size(s), quantity and packing slip. Dark Horse requires at least one additional piece per style in each color if needed for testing ink, such as discharge, colors and or printing techniques, etc. We are not responsible for the end result of screen printing on the following treatments: garment dyeing, tie dyeing or special washes made on the garment. We cannot receive goods in individual poly bags or any type of packaging. It is your responsibility to have them shipped without, or you must come separate them from the poly bags at your own expense.


Turn Around Time & Due Dates

Our turnaround is usually 5-7 business days after your order has been placed and confirmed. If we are extremely busy, our turn around can vary from 7-10 business days. Due dates are extremely important to us. If you have a specific date that you must have your production in your hands please let us know. We do offer a rush service (if available). Please contact us if you need a rush order. 


Estimates

Estimates expire in 30 days. Estimates are subject to change upon review of the graphic. You will receive an estimate within 24 hours of your quote request. Please provide us a little time to get back to you. (Weekends are excluded)


Prices and Policies

Dark Horse Screen Printing has the right to change and alter pricing without notice. We care for our clients and always try to keep our prices low and reasonable.